Operations Specialist - Notary Connect

📋 Description

• Monitor and manage incoming signing orders.
• Review order details and special instructions for accuracy.
• Keep orders up to date as changes occur.
• Oversee automated notary assignment and handle hard-to-fill orders.
• Ensure orders move smoothly through each stage of the signing lifecycle.
• Meet performance targets for signing speed and fulfillment.

🎯 Requirements

• High school diploma required.
• 1–2 years of related customer service experience.
• Strong written and verbal communication skills.
• Ability to quickly learn new computer systems and tools.
• Mortgage, Title, or Notary industry experience required.
• Empathetic, patient, and customer-service oriented with strong attention to detail.

🎁 Benefits

• Excellent medical, dental, and vision coverage.
• 401(k) with up to 4% company match.
• 16 weeks of paid parental leave.
• Flexible vacation time off + 10 sick days for exempt roles.
• Summer and Winter Break (~1 week each) + 9 holidays.
• Life and disability insurance; wellness stipend.