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data analysis customer service stakeholder management english📋 Description
- Own the client’s operational journey and monitor processes.
- Proactively prevent issues; manage escalations and priorities.
- Produce data-driven insights; turn feedback into actions.
- Collaborate with CS, Product, CX to improve the journey.
- Promote wellbeing and foster a supportive, healthy work culture.
🎯 Requirements
- Strong English proficiency in speaking, writing, listening.
- Experience in operations, customer support or client services.
- Client-facing experience and drive for continuous improvement.
- Analytical skills with data to identify root causes.
- Highly organized, detail-oriented, able to manage multiple priorities.
- Excellent interpersonal communication and collaboration.
- Proactive, ownership mindset and accountability.
🎁 Benefits
- Hybrid and remote options with home office stipend.
- Flexible time off and paid vacation after 6 months.
- 100% paid parental leave for new parents.
- Career growth with development roadmap and internal opportunities.
- Healthcare: health, dental, and life insurance.
- Wellhub Gold+ membership and wellness resources.
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