Related skills
fintech incident management reconciliation payment operations noc📋 Description
- Monitor Pix transactions, availability, failures, rejections, refunds daily.
- Track KPIs: transaction success, processing times, volumes, refunds, fraud.
- Monitor system health, alerts, and payment processing anomalies.
- Support incident management and escalation during critical events.
- Act as Level 2 support for critical payment/operational cases.
- Investigate complex issues: transactions, payment failures, refunds, reconciliation.
🎯 Requirements
- Experience in fintech, payment ops, customer ops, NOC, or digital banking.
- Knowledge of Pix, payment flows, digital accounts, and financial ops.
- Experience supporting operational incidents and customer escalations.
- Strong analytical mindset and attention to detail.
- Ability to work in fast-paced, high-pressure environments.
- Familiarity with operational monitoring tools, ticketing systems, and incident processes.
- Strong communication and stakeholder management skills.
- Hands-on and problem-solving oriented profile.
🎁 Benefits
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a flat, global organization.
- Tackle fast-paced projects with autonomy in an innovative environment.
- Career growth and continuous learning opportunities.
- Competitive salary and company benefits.
- Work-from-home arrangement (may vary by team).
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