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program management process improvement stakeholder management cross-functional operationsπ Description
- Collaborate with Engineering, Product, Design to scale operational infrastructure for launches.
- Lead multiple projects, managing timelines, resources, and stakeholders to deliver results.
- Ensure ops delivers high-quality customer outcomes via monitoring and process improvement.
- Partner with customers to create Standard Operating Procedures for new Stripe lines.
- Lead operational reviews with customers to report performance and address concerns.
- Identify operational requirements from partner banks and card networks; ensure fulfilment.
π― Requirements
- Bachelor's degree (or foreign equivalent) in Business/Management/Computing/Finance; +2 yrs in strategy.
- 2 yrs delivering complex operational projects with cross-functional teams.
- 2 yrs crafting written and verbal communications to solve user problems.
π Benefits
- Equity/bonus potential; 401(k); medical, dental, vision.
- Wellness stipends and additional benefits.
- 50% telecommuting permitted; travel ~5%.
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