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analytics data workflow tooling📋 Description
- Own and drive complex cross-functional Product Support programs.
- Lead end-to-end initiatives from problem definition to rollout.
- Partner with Engineering, Product, Data, and Support to deliver tooling.
- Define scope, metrics, milestones, risks, and operating rhythms.
- Support change management and adoption for new tools and processes.
- Surface insights from support data and customer feedback to inform prioritization.
🎯 Requirements
- Proven ability to lead complex programs with end-to-end ownership.
- Experience with Customer Support, Product Support, or Customer Operations.
- Comfort partnering with technical teams on ops and technical problems.
- Strong communication and influencing skills; drive alignment without authority.
- High ownership mindset, attention to detail, and comfort with ambiguity.
- Experience with support tooling or internal tools is a plus.
🎁 Benefits
- Equity and comprehensive benefits (health, dental, vision).
- Retirement contributions by the company.
- Parental leave and family planning support.
- Mental health and wellness benefits.
- Generous PTO and recharge days.
- Learning and development stipend and work-from-home stipend.
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