Related skills
data analysis process improvement microsoft office google suite dashboards📋 Description
- Translate operational metrics into action plans influencing NPS, CSAT, and retention.
- Manage team capacity to meet SLAs with quality during peak periods.
- Develop frameworks to monitor incidents and risks; identify bottlenecks early.
- Create dashboards and reports for leadership on health and trends.
- Refine end-to-end workflows; codify lessons learned into improvements.
- Bridge CS, Product, and CX to influence product roadmap via VoC.
🎯 Requirements
- Bachelor's degree.
- Experience in Operations, Customer Support, or Service Quality.
- English mandatory for daily global interaction.
- Navigate between root cause analysis and big-picture business impact.
- Proven track record managing multiple high-priority projects in a fast-paced growth environment.
- Influence peers and leadership through data-driven problem solving.
- Knowledge of AI tools and Google Suite/Microsoft Office.
🎁 Benefits
- WELLHUB: Free Gold+ membership with gym access and wellness resources; up to 3 family members.
- WELLZ: Emotional wellbeing program with therapy sessions and on-demand content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: Hybrid and remote options; home office stipend.
- PAID TIME OFF: Vacations after 6 months; extra days per year; birthday holiday.
- PAID PARENTAL LEAVE: 100% paid parental leave for new parents.
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