Related skills
customer service jwics📋 Description
- Own the customer relationship from users to generals across the Joint Force.
- Build trust with customers as a trusted member of their team.
- Expand product usage to drive key workflows in Onebrief.
- Win renewals/expansion to sustain annual product adoption.
- Communicate user needs to the product team; maintain product proficiency.
- Provide face-to-face and remote customer support; coordinate with product engineering.
🎯 Requirements
- Top Secret clearance with eligibility for SCI
- Military operational planning experience, preferably at multi-star HQ
- Familiarity with major exercises and software deployment on classified networks
- Strong technical skills to master the application and troubleshoot with customers
- Experience delivering face-to-face and remote customer support; coordinate with product engineering
- Ability to navigate large government organizations and deliver outcomes
🎁 Benefits
- Salary: USD 170K–190K per year
- Equity
- Bonus
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