Related skills
data analysis compliance customer service leadership operations📋 Description
- Lead telecoms customer support across channels to drive satisfaction.
- Set culture and performance standards for a scaling ops team.
- Manage escalation and coaching; support agents to be best.
- Bridge customer support and product teams to capture feedback.
- Build and scale operations to serve millions of telecoms customers.
🎯 Requirements
- Significant telecoms or mobile/MNO/MVNO customer support experience
- Proven team leadership and coaching capabilities
- Data-driven decision making and continuous improvement mindset
- Able to navigate ambiguity in a fast-paced environment
- Experience with in-house and outsourced support teams
- Knowledge of regulatory compliance and risk management
- Strong attention to detail and collaboration across functions
🎁 Benefits
- Flexible working hours
- Work-from-home setup (Macbooks) provided
- £1,000 learning budget per year
- Remote work options
- Share options
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