Related skills
workforce management quality assurance change management leadership operational excellence📋 Description
- Lead and develop a team of 4/5 Team Managers to deliver QA outcomes.
- Guide QA operations to meet scorecard requirements and ensure service excellence.
- Drive QA 2.0 transition from compliance-focused to outcome testing.
- Collaborate with WFM to make real-time operational decisions.
- Own the operation's performance, track metrics, and drive improvements.
- Champion your team's engagement, support, and development.
🎯 Requirements
- Proven track record in managing and scaling senior leadership teams.
- Experience with performance management frameworks that drive accountability.
- Comfortable in high-energy, ambiguous environments.
- Change management to modern QA models (QA 2.0).
- Systems thinking to optimise end-to-end workflows.
- Strong cross-functional collaboration with stakeholders and external partners.
- Knowledge of QA processes and outcome-focused QA.
🎁 Benefits
- Flexible hours and hybrid/remote working options.
- £1,000 learning budget annually.
- Macbooks provided and remote work setup support.
- Incentive awards tied to performance.
- Benefits page with full details.
- Read our full list of benefits.
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