Operations Manager, Personal Banking

📋 Description

• Leading and developing leaders: coach a team of up to 7 managers.
• Driving operational decisions: real-time decisions balancing service levels and wellbeing.
• Owning the operation's performance: monitor metrics and drive improvements.
• Championing your team: advocate for needs and daily support.
• Innovating processes: review processes and tools to improve efficiency.
• Collaborating across Monzo: partner with cross-bank stakeholders for smooth ops.

🎯 Requirements

• Experienced people leader with 3+ years managing leaders in fast-paced, customer-focused env.
• Thrives in high-energy, dynamic settings and loves a challenge.
• Strong focus on people development, inclusion, and wellbeing.
• Data-driven and comfortable making decisions from insights.
• Passionate about delivering the best banking experience.

🎁 Benefits

• Flexible working hours to suit you and your team.
• £1,000 learning budget each year.
• Macbooks provided; remote workers get setup support.
• Share options.
• Read our full list of benefits: https://monzo.com/careers/