Related skills
payments fintech reconciliation settlement regulatory compliance📋 Description
- Lead incident management for Pix, SPI, DICT, banks and providers.
- Ensure adherence to Central Bank regulations and payment schemes.
- Coordinate disputes, refunds, chargebacks, and fraud prevention.
- Oversee reconciliation, settlement, transfers, and vendor SLAs.
- Support customer ops and regulatory escalation handling.
- Define and monitor operational KPIs and executive dashboards.
🎯 Requirements
- Proven experience in fintech, digital banking, and payment institutions
- Strong knowledge of Pix, payment ops, digital accounts, reconciliation, and settlement
- Experience managing operational incidents, SLAs, financial partners, and vendors
- Strong analytical and problem-solving skills with KPI experience
- Knowledge of Central Bank regulated operations and payment ecosystem requirements
- Experience cross-functional with Product, Engineering, Compliance, Risk, Legal, Finance, and CX
🎁 Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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