Lead, coach, and develop a team of Patient Relations Liaisons.
Monitor performance metrics, productivity, and patient engagement outcomes.
Oversee escalated patient concerns and ensure timely resolution.
Drive membership retention across Medical Group and IPA populations.
Partner with clinical and operational teams to enhance continuity of care.
Collaborate with leadership and marketing to execute membership growth strategies.

🎯 Requirements

High school diploma.
3-5 years healthcare operations or patient relations experience.
Supervisory or leadership experience.
Strong communication and conflict resolution skills.
Proficiency in Microsoft Office.
Associate's or Bachelor's degree (preferred).

🎁 Benefits

Stock-options package
Health benefits include medical, dental and vision
401K
Long-term disability
Unlimited PTO
Life insurance

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