Related skills
customer service top secret clearance jwics military sci📋 Description
- Own the full customer relationship from users to Generals/Admirals.
- Build trust with customers and become a trusted team member.
- Expand product usage to critical workflows across commands.
- Lead renewal and expansion to ensure ongoing Onebrief usage.
- Communicate user needs to the product team; maintain product proficiency.
- Coordinate with company resources and other Operations Managers to stay aligned.
🎯 Requirements
- Proven experience leading operational planning within a military context, ideally at multi-star HQ.
- Exposure to large staff planning via PME or service experience.
- Familiarity with major military planning exercises and software deployment on classified networks.
- Proven ability to expand business presence within a region for software/tech.
- Experience in customer support (in-person and remote) and incident coordination with product engineering.
- Strong technical skills to master our application and troubleshoot with customers.
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