Related skills
data analytics google sheets jira excel erp📋 Description
- Own end-to-end field ops planning for deployments, retrofits, and maintenance.
- Lead day-to-day hardware field ops: triage, dispatch, routing, escalations.
- Partner with PMs and Quality to close loop between field work and product quality.
- Drive continuous improvement: analyze ops perf and implement improvements.
- Own tooling readiness across ERP/CMMS and field tools; enable self-service.
- Create SOPs, playbooks, and standardized procedures for repeatable ops.
🎯 Requirements
- Bachelor's degree or equivalent.
- 5+ years in ops, field service, or similar leadership.
- Lead across multiple workstreams with stakeholder alignment.
- Strong analytical skills; track KPIs; identify root causes.
- Proficient in Google Sheets/Excel and Jira, Freshdesk, ServiceNow.
- US work authorization; willing to travel.
🎁 Benefits
- Flex First policy; work from anywhere.
- Equity grant and annual refresh grants.
- Taste of Instacart benefits program.
- Competitive non-salary benefits.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!