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sql cross-functional operations management bi data visualisation📋 Description
- Ensure Client Delivery team achieves KPIs by robust operations.
- Create and iterate systems, plans, and processes to meet priorities.
- Translate business objectives into team priorities; lead cross-functional initiatives.
- Own data-driven insights and reporting using BI tools and advanced spreadsheets.
- Directly manage and develop an Operations Specialist to optimize learner experience.
- Drive client-level interventions to safeguard retention and commitments.
🎯 Requirements
- 3–5+ years of operations management with 1+ year of people management.
- Comfort with ambiguity; navigate complex environments and provide clarity.
- Commercial awareness to identify high-level risks and improve processes.
- Analytical executor focused on customer KPIs; root-cause performance gaps.
- Expertise in data analysis and reporting; proficient in SQL, data visualisation, and spreadsheets.
- Experience leading in a matrix environment; align stakeholders and enable cross-functional delivery.
🎁 Benefits
- Time off: 27 days holiday plus 5 flexible days (life event, volunteer, wellbeing).
- Private medical insurance, life insurance, gym membership, mental health support.
- Hybrid work: office three days/week (coaches/instructors once a month).
- Work-from-anywhere scheme: up to 10 days per year.
- Space to connect: weekly catch-ups, celebrations, stocked kitchen.
- Equality, Diversity & Inclusion and safeguarding policy commitments.
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