Related skills
data analysis google sheets ai excel data manipulation📋 Description
- Manage a hybrid team of 2–3 Team Managers overseeing 10–12 MSRs.
- Lead, motivate, and develop teams to hit KPIs in a time-sensitive environment.
- Coach Team Managers to grow as people leaders with development plans.
- Collaborate with cross-functional stakeholders to align initiatives.
- Deliver exceptional member support to build trust and satisfaction.
- Identify opportunities to improve systems and adopt best practices.
🎯 Requirements
- 3+ years as Operations Manager in a contact centre with proven leadership.
- Experience managing a remote team preferred but not mandatory.
- Passion for leading and coaching others.
- Excellent written and verbal communication skills.
- Ability to thrive in a dynamic, fast-paced environment.
- Proficient in Excel/Sheets and data analysis/manipulation.
🎁 Benefits
- Equity package.
- Benefits.
- Hybrid role with 1 remote day per week.
- Equal Opportunity Employer and E-verify.
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