Related skills
slack macos gsuite📋 Description
- Support EU Complaints & Vulnerability Manager for compliant VAIB processes.
- Review and redesign complaints and VAIB processes for great service.
- Identify trends via root cause analysis; feed product/ops teams.
- Use performance data to drive improvements; highlight changes.
- Lead end-to-end projects in EU Operations with partners.
- Be a customer advocate; embed Monzo values in operations.
🎯 Requirements
- Deep understanding of complaints handling in a regulated environment.
- End-to-end project delivery and change management experience.
- Strong communication to diverse audiences; clear messages.
- Data-driven with ability to identify trends and opportunities.
- Hands-on with planning, organising, and adapting to new systems.
- Proficiency with MacOS, Slack, and GSuite.
🎁 Benefits
- Hybrid role in Dublin with flexible hours.
- 34 days annual leave including public holidays.
- €1,200 learning budget per year.
- Private healthcare scheme.
- Pension with employer matches up to 6%.
- Wellbeing benefits: mental health support and coaching.
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