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data analysis quality assurance process improvement dashboards kpis📋 Description
- Lead LATAM Client Quality Hub team across Argentina, Mexico, and Chile.
- Turn complex client interactions into actionable operational insights.
- Design solutions to reduce friction across the client lifecycle.
- Ensure LATAM operations are excellent, agile, and scalable.
- Build dashboards and reports for leadership visibility.
- Act as senior escalation point for critical cases and crises.
🎯 Requirements
- Previous experience managing teams in Operations, CS, or Service Quality.
- Fluent Spanish and English required for LATAM/global stakeholders.
- Ability to balance deep root-cause analysis with big-picture impact.
- Proven track record managing multiple high-priority projects in fast-paced environments.
- Data-driven approach to influence peers and leadership.
- Prior experience managing teams is a mandatory requirement.
🎁 Benefits
- Hybrid and remote options with home office reimbursement.
- Flexible schedule aligned to time zones and team needs.
- Paid time off after 6 months, plus yearly days.
- 100% paid parental leave for new parents.
- Career growth through development roadmap and internal roles.
- Wellbeing programs and health coverage included.
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