Related skills
people management process improvement kpis operations management channel research📋 Description
- Manage bilingual CCR Analysts to source country-specific experts.
- Set and track KPIs balancing quality, relevance, and volume.
- Guide professional development of Analysts under supervision.
- Ensure library quality; adjust research focus with Sector Leads.
- Define/update coverage territories; hire and onboard Analysts.
- Collaborate with leadership to optimize research workflows.
🎯 Requirements
- 2+ years in client service and 3+ years managing people.
- Inspiring leader aligned with CCR mission; fosters ownership.
- Strong people manager with goals, coaching, accountability.
- Team builder; strengthens culture and infrastructure.
- Entrepreneurial; drives development of teams and processes.
- Data-driven; builds dashboards to monitor productivity.
🎁 Benefits
- Equal opportunity employer committed to a diverse, inclusive workplace.
- Reasonable accommodation for employees with protected disabilities.
- Collaborative, global team with growth opportunities.
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