Lead TAM within the CoE by recruiting, coaching, setting goals, and managing performance.
Oversee intake, prioritization, SLAs, and delivery across TAM workstreams.
Design scalable processes, playbooks, and standards to reduce admin burden.
Drive day-to-day ops by coordinating cross-functional work and outputs.
Collaborate with TAM, CSM, Product, Eng, and Data to standardize handoffs.
Foster a builder mindset; replace manual work with automation and dashboards.

🎯 Requirements

12+ years leading Technical Account Management or tech ops for enterprises.
5+ years in people leadership or management.
Strong operational execution; capable of SLAs and scalable processes.
Builder mindset; hands-on automation, tooling, or low-code solutions.
Comfort with ambiguity; prioritize and decide with incomplete data.
Data-informed leader; uses metrics and dashboards to drive impact.

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