Related skills
analytics compliance collections📋 Description
- Lead and develop Collections Specialists across delinquency stages.
- Drive performance against metrics: collection rate, action rate, outcomes, CX.
- Conduct coaching sessions, 1:1s, and development conversations.
- Partner with Compliance, Analytics, Workforce, Training, and Product teams.
- Identify trends and process improvements using portfolio data.
- Ensure collection activities comply with policies and regulations.
🎯 Requirements
- 3+ years leading frontline teams in collections, operations, or contact centers.
- Experience managing KPI-driven performance with accountability for metrics and outcomes.
- Experience coaching through structured performance management, one-on-ones, and development planning.
- Experience using operational data and reporting to drive decisions.
🎁 Benefits
- 401(k) with company match up to $15,000 annually.
- Employee Stock Purchase Plan (ESPP) for US employees.
- Comprehensive health coverage: medical, dental, vision.
- Health Savings Account contributions (US only).
- Paid time off, sick leave, and holidays.
- Parental leave and family benefits.
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