Related skills
crm erp data migration erp implementation operational reporting📋 Description
- Oversee daily ops: order processing, fulfillment, and service delivery.
- Ensure workflows are efficient, scalable, and aligned with objectives.
- Lead ERP implementation or migration from an operational perspective.
- Coordinate order fulfillment and logistics with internal teams and partners.
- Monitor order accuracy, turnaround times, and service quality.
- Develop and implement policies, procedures, and controls.
🎯 Requirements
- 5+ years in operations management, IT distribution/tech/B2B.
- Bachelor's degree in Operations Management, Business Admin, IT, or related.
- Proven ERP implementation or migration experience.
- Strong understanding of IT products, licensing models, and distribution ops.
- Experience managing operational processes, service delivery, and KPIs.
- ERP and CRM experience; experience with operational reporting tools.
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