Operational Leadership: Build and mentor a team for end-to-end shipment handling.
Service Excellence: Primary escalation point for clients, ensuring issues resolved.
Process Engineering: Establish scalable infrastructure and standardized procedures.
Strategic Growth: Partner with overseas demand teams to identify growth opportunities.
Commercial Management: Monitor and optimize cost-to-serve while maintaining client satisfaction.
Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams.

🎯 Requirements

10+ years in freight forwarding or logistics ops with leadership.
Deep knowledge of the Philippines logistics landscape and multimodal transport.
Bachelor’s degree in Supply Chain, Logistics, or related field.
Process-oriented, structured thinker who challenges the status quo.
Ability to pivot between strategic vision and tactical execution.
Exceptional interpersonal skills with a client-first mindset.

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