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quality assurance microsoft office leadership payment processing risk & compliance📋 Description
- Own daily data entry and processing to ensure accuracy and timeliness
- Oversee workload distribution and capacity planning via Team Leads
- Monitor workflow, productivity, and service levels; flag risks
- Escalate processing issues; drive corrective actions
- Bridge frontline execution with strategic oversight
🎯 Requirements
- High school diploma or equivalent; degree preferred
- 8+ years in lockbox, payment processing, or ops
- Experience leading teams in high-volume, deadline-driven ops
- Strong knowledge of payment processing, checks, remittances
- Proficiency with payment systems, reporting tools, MS Office
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