Related skills
documentation customer service onboarding coaching📋 Description
- Own the delivery of member services and support queues.
- Schedule team coverage during business hours and peak periods.
- Develop and coach your team with regular 1:1s and feedback.
- Scale operations to support hypergrowth with refined processes.
- Lead QA checks on AI- and human-driven support.
- Uplevel team documentation and self-service resources.
🎯 Requirements
- Minimum 2 years in a leadership role (manager or team lead).
- Minimum 3 years in a customer-facing health/benefits tech support role.
- Experience managing high-volume, seasonal queues with live phone and email.
- Unshakeable empathy and dedication to solving tough customer problems.
- Proven ability to deliver tailored coaching that grows individuals and teams.
- Extreme attention to detail; no minor change or error passes.
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