Operations Lead (Employer Servicing)

📋 Description

• Own the delivery of employer services – oversee daily support queue and coverage.
• Develop and coach your team – run 1:1s and feedback to drive improvement.
• Scale employer servicing operations for hypergrowth – refine processes and capacity.
• Lead quality assurance for your team – perform QA checks and address gaps.
• Uplevel team documentation and self-service resources – improve internal docs and FAQs.
• Hire, onboard, and ramp new team members – recruit and onboard to speed up.

🎯 Requirements

• Minimum 2 years in a leadership role (manager or team lead).
• Minimum 3 years in a customer-facing support or success role in health tech.
• Unshakeable empathy and dedication to solving tough customer problems.
• Proven ability to deliver tailored coaching that grows individuals and teams.
• Extreme detail-orientedness; no minor change or error passes.
• Comfort leading teams through fast-paced change with optimism.