Operations Lead, Command Center

Added
19 days ago
Type
Full time
Salary
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Related skills

lms scrum agile incident management osha

πŸ“‹ Description

  • Lead a Command Center team across multiple locations.
  • Balance goals, operational risk, and ambiguity to deliver safety.
  • Direct and lead a multidisciplinary Command Center team across locations and shifts to ensure mission success.
  • Oversee lane monitoring, triage, and incident responses, balancing risk with business goals.
  • Design and direct shift briefings to share initiatives and updates.
  • Track and report KPIs for reviews and efficiency gains.

🎯 Requirements

  • 2+ years of people leadership focusing on growth.
  • Experience staffing/managing managers and hourly staff in a 24/7 environment.
  • Deep understanding of Command Center functions: remote assistance, dispatch, triage, quality audits.
  • Strong critical thinking and incident management in high-risk ops.
  • Prioritize objectives from ambiguous missions to maximize team and asset use.
  • Safety-focused with emergency response and large-scale operations.

🎁 Benefits

  • Hybrid work with in-office at least 3 days per week.
  • Eligible for annual bonus, equity, and benefits.
  • Strong safety commitment and policies.
  • Inclusion with accommodations for qualified individuals.
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