Operations Investigation Specialist

Added
18 days ago
Type
Full time
Salary
Salary not provided

Related skills

risk management json data analysis sql fraud prevention

📋 Description

  • Maintain SME in your specialization to complete core work and escalations
  • Investigate complex situations and potential fraud in high-volume queues
  • Educate users on security and safe Airbnb usage
  • Collaborate with operational leads to develop and enhance policies and tools
  • Understand risk systems and investigate account patterns
  • Document investigations and maintain confidentiality

🎯 Requirements

  • 1-2 years of experience in risk management, fraud prevention, or Trust and Safety
  • 5-day schedule, 40 hours; shifts may include evenings or mornings
  • Excellent interpersonal/communication skills; balance fraud prevention with user experience
  • Strong problem solving, analytical skills; adapt to changing priorities
  • SQL/JSON or equivalent experience; data analysis a plus
  • Familiarity with Mac OS, Google Suite, and customer ticketing systems
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