Related skills
reporting analytics customer service cross-functional collaboration data processing📋 Description
- Understand Credible’s loan products (Private, Student, Personal)
- Respond to high-volume inbound inquiries via phone, chat, and email
- Conduct outbound calls to help clients move forward with loan requests
- Evaluate loan options requests and process them with Loan Ops support
- Identify client needs and help users use site features
- Explain how financial products work and improve financial literacy
- Develop customer metric reports, analyze data, and report findings
🎯 Requirements
- Must be a current Bachelor's student or recent graduate
- Must have a 3.0 GPA or higher
- Detail-oriented, organized, and able to multitask
- Strong collaborative nature; cross-functional with client-facing and back-end teams
- Tactful with sound judgment when helping people with important decisions
- Excellent written and verbal communication skills
- Strong critical thinker with the ability to identify trends and issues
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