Related skills
slack data analysis google sheets operations customer_sentiment📋 Description
- Track and analyze customer sentiment across accounts to surface insights.
- Monitor interactions and signals to identify early risks.
- Support the Performance team to improve delivery processes and quality.
- Maintain up-to-date insights tracking across projects.
- Identify patterns and best practices across Creative PMs and teams.
- Build knowledge of Superside workflows and act as a process resource.
🎯 Requirements
- Strong attention to detail and accuracy.
- Clear, professional English communication (written and verbal).
- Analytical mindset for patterns in qualitative and quantitative data.
- Proficient in Google Sheets; comfortable with Slack.
- Fast learner in a dynamic, operational environment.
- Experience in operations, performance, or customer support a plus.
🎁 Benefits
- Fully remote company with teams across 60+ countries.
- Remote-first, customer-led culture.
- Global team with local impact.
- High performance, low ego work environment.
- Mentorship and career growth opportunities.
- Work with diverse teams across time zones.
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