Operations Graduate

📋 Description

• Instruction and initial verification of client payments per SLAs.
• Completion of payment beneficiaries per internal processes.
• Assist clients via email, phone, and chat with empathy.
• Reconcile client funds, FX settlements, and cash movements.
• Check payment status in banking platforms, incl. SWIFT GPI.
• Own tasks end-to-end and communicate status to the team.

🎯 Requirements

• Proactive, able to work under pressure and within strict timeframes.
• Good communication skills, both written and verbal.
• Team player, cooperative and collaborative.
• Curious and eager to learn; asks questions to confirm understanding.
• Motivated to contribute to Ebury's success; willing to work Mexico business hours 10am-7pm.
• Attention to detail and punctuality.

🎁 Benefits

• Competitive starting salary and annual discretionary bonus.
• Dedicated mentorship from experienced managers.
• Cutting-edge, tailor-made tools and tech.
• Clear, accelerated career progression paths.
• Dynamic and supportive culture with collaboration.
• Generous benefits package and central office location.