Related skills
risk management process improvement cross-functional leadership incident management operations📋 Description
- Lead and coach a regional Safety Response Analysts team.
- Own regional utilization, SLA adherence, backlog health, and quality.
- Oversee the most complex and high-risk cases as escalation lead.
- Contribute frontline work (20-30%), including investigations and enforcement.
- Partner cross-functionally with Product, Policy, Legal, Investigations, and local teams.
- Drive operational excellence by improving workflows, tools, automation, and escalation paths.
🎯 Requirements
- 5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, or platform integrity.
- 4+ years in people leadership or senior-level operational ownership.
- Strong decision-making in ambiguous, high-risk environments.
- Clear, credible communication of safety decisions to Legal, Policy, Product.
- Translate frontline operations into actionable insights for policy or product.
- Influence without authority; build cross-functional trust with Product, Policy, Legal.
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