Related skills
fintech cross-functional collaboration workflow design root cause analysis bpo management📋 Description
- Scale Customer Operations Infrastructure: design workflows and processes for growing support.
- Improve escalation operations: own high-priority issues across teams.
- Drive root cause analysis: analyze trends to implement long-term solutions.
- Build scalable support systems: SOPs, training, and QA.
- Surface product & operational insights: translate friction into actionable insights.
- Improve operational visibility: develop dashboards and reporting for health.
🎯 Requirements
- 4+ years in customer-facing operational roles across strategy & operations, customer ops, fintech ops, or similar.
- Experience managing complex operational issues or driving cross-functional initiatives.
- Demonstrated ability to improve operational processes, workflows, or customer experience outcomes.
- Strong analytical instincts and comfort using data to identify patterns and drive decisions.
- Excellent written communication and documentation skills.
- Experience building SOPs, operational playbooks, training materials, or workflow improvements.
🎁 Benefits
- Meaningful startup equity
- 100% health, vision & dental primary coverage
- 75% health, vision & dental dependent coverage
- Catered lunches
- $250/month commuter benefit
- Parental leave
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