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lms salesforce confluence ai design thinking📋 Description
- Lead and manage cross-functional programs aligned to servicing strategy and OKRs.
- Define roadmaps and track KPIs, timelines, budgets, dependencies, and risks.
- Hire, coach, and develop a high-performing Operations Enablement team.
- Align priorities with Product, Engineering, Operations, and Compliance; drive outcomes.
- Establish stakeholder governance with exec-ready status updates.
- Champion Lean Six Sigma and continuous improvement for quality and compliance.
🎯 Requirements
- 6+ years in program management or product operations.
- 2+ years leading fintech teams in regulated environments.
- Deep knowledge of UCC, Reg E/Z, CARD Act, GLBA, GDPR, UDAAP.
- Proven experience leading managers and coaching teams.
- Lean Six Sigma, PMP, or Design Thinking certification preferred.
- Experience scaling knowledge management and training (Salesforce, Confluence, LMS).
🎁 Benefits
- Remote-first culture; majority remote with some office time.
- Premium health, dental, and vision coverage for you and dependents.
- Flexible Spending Wallets for tech, food, and lifestyle.
- Generous vacation and holiday leave.
- ESPP: employee stock purchase plan.
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