Inbox support: Monitor high-volume emails; action or flag inquiries.
Client correspondence: Update national sign companies on project status.
Internal coordination: Bridge Office Manager, Design, and Install Manager to prevent miscommunications.
Operational scheduling: Update the job board; coordinate crew schedules and changes.
Post-project delivery: Send completion photos and Proof of Install within 24h to trigger billing.
Process documentation: Shadow Office Manager; document workflows and suggest improvements.

🎯 Requirements

2+ years of experience in administrative support, project coordination, or high-level customer service.
Native or Near-Native English: Exceptional written and verbal communication skills are mandatory.
Tech Proficiency: Google Workspace (Sheets), Dropbox, and AI tools (ChatGPT/Claude).
High Agency: Self-starter who anticipates needs and takes initiative.

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