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billing customer support analytics french english📋 Description
- Run Health Insurance processes for Canada customers.
- Monitor day-to-day operations and tackle bottlenecks.
- Flag opportunities to delight members and admins.
- Identify risks and plan mitigations; escalate as needed.
- Manage monthly billing for all Alan Canada customers.
- Drive continuous improvements via automation and process audits.
🎯 Requirements
- Experience operating processes in scale-up or industrial/logistics settings.
- Experience in support roles (customer support or people ops).
- Customer-facing commercial experience (account manager or customer success communications).
- Event coordination experience.
- Strong written and verbal English and French (C1+), with empathy.
- Able to work independently in a fast-paced environment; adaptable.
🎁 Benefits
- In-office: downtown Toronto, 4-5 days in-person.
- MacBook Pro, monitor, keyboard, headphones provided.
- Flexible leave policy; no pre-approval required.
- Delightful healthcare insurance via Alan Canada app.
- GRRSP with generous employer matching.
- Transit benefits (Toronto TTC pass or equivalent).
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