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billing analytics process improvement insurance monitoring📋 Description
- Operate all Insurance processes: claims, complex cases, benefits
- Own monitoring scheme for volumes, SLAs, and risks
- Manage monthly billing for Alan Canada customers
- Escalate feedback and drive process improvements
- Lead continuous improvement with product and care teams
- Founding member of the Canadian team launching in Canada
🎯 Requirements
- 2–3 years in a fast-paced startup/scale-up
- Fluent in English (French a plus)
- Keen problem-solver with a deep-dive mindset
- Highly organized with strong follow-up and attention to detail
- Able to work independently in a fast-paced env
- Healthcare insurance or SaaS experience and analytics a plus
🎁 Benefits
- In-office: financial district (King & Yonge), 4–5 days/week in-person
- Macbook Pro, monitor, keyboard provided
- Flexible leave policy
- Healthcare insurance via Alan Canada app
- GRRSP with employer matching
- Transit benefits: TTC pass or equivalents
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