Related skills
customer service excel logistics operations driver coordination📋 Description
- Provide high-level customer service and operational support
- Serve as key operations and coordination partner for drivers, dock supervisors, and internal teams
- Ensure smooth dock launches and high on-time pickup and delivery performance
- Provide consistent customer and driver support
- Track and trace shipments to ensure service expectations are met
- Attend weekly operations meetings and support continuous improvement initiatives
🎯 Requirements
- Strong written and verbal communication skills
- Demonstrated experience in customer support and customer satisfaction
- Ability to think on your feet and problem-solve in real time
- Ability to learn quickly and adapt to new tools, systems, and processes
- Intermediate to advanced working knowledge of Microsoft Excel
- Bilingual in Spanish
🎁 Benefits
- Medical, dental, and vision coverage with multiple plan options, including HSA plans
- Company-paid life insurance and disability coverage
- Flexible spending accounts and dependent care savings options
- Employee Assistance Program with confidential counseling, legal, and financial resources
- Wellness programs and benefit advocacy support
- Equal Opportunity Employer
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