Related skills
documentation vendor management cross-functional collaboration sla management order management systems📋 Description
- Own the full order journey: procurement, payment, vendor comms, and dispatch tracking.
- Maintain real-time, time-stamped docs with proofs (receipts/screenshots).
- Verify SKUs, pricing, and shipping to close gaps.
- Strictly adhere to SLAs at every stage.
- Proactively identify and resolve bottlenecks across teams.
- Collaborate with finance on payments and with support on delays.
🎯 Requirements
- Experience: 3–5 years in operations, ecommerce order management, logistics.
- Detail orientation: strong accuracy and completeness.
- Clear communication: concise, data-backed updates with context.
- Ownership mentality: accountable until fulfilled and documented.
- Tech comfort: familiar with order management systems; report bugs with details.
- Availability: able to work shift-based 8:30 AM–1:30 AM UTC, including weekends.
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