Operations Associate, Flexdrive

📋 Description

• Assist customers with the Express Drive rental process, check-in, and returns.
• Prepare rental vehicles for Lyft drivers, including fueling, cleaning, and telematics.
• Manage vehicle lots, transportation, and daily rental operations.
• Flag vehicle issues and program challenges to the Operations Lead.
• Build trust and collaborate with others to reach team goals.

🎯 Requirements

• 1+ year in-person customer service (retail, tech support, or hospitality).
• Familiarity with the Philadelphia area.
• Impeccable customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Patience, de-escalation, teamwork, and self-governance.
• Valid unrestricted driver's license and insurable driving record.

🎁 Benefits

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• 401(k) plan with company match.
• Paid time off and holidays.
• 18 weeks of paid parental leave.
• Lyft credits and complimentary Lyft Pink membership.