Operations Associate

📋 Description

• Assist customers with Express Drive rental, arrivals, and returns.
• Prepare Flexdrive vehicles for Lyft drivers: fueling, cleaning, telematics, plates, inspections.
• Manage vehicle lot organization, vehicle transportation, and daily rental operations.
• Flag vehicle issues, program challenges, and bugs to the Operations Lead and partners.
• Build trust and collaborate to achieve team goals.
• Uphold Flexdrive service standards and be an ambassador for the Lyft brand.
• Take initiative to make it happen and contribute to team success.

🎯 Requirements

• 1+ year in-person customer service (retail, tech support, or hospitality).
• Familiarity with the Los Angeles area.
• Impeccable customer service and problem-solving skills.
• Excellent, clear verbal and written communication skills.
• Patience, problem solving, de-escalation, teamwork, and self-governance.
• Team-first mindset; value collaboration.
• Lyft driver status is a bonus.
• Proficiency in other languages is a plus.
• Valid driver's license and insurable under Lyft policy.

🎁 Benefits

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Paid time off: 12 holidays for salaried; 15 days for hourly.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and Lyft Pink membership.