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customer service logistics telematics fleet management vehicle inspections📋 Description
- Assist customers with Express Drive rental, check-in, driver assignment, and returns.
- Prepare vehicles for Lyft drivers: fueling, cleaning, telematics, plates, inspections.
- Manage vehicle lot organization, transportation, and daily rental operations.
- Flag issues and program challenges to the Ops Lead and partners.
- Uphold Flexdrive service standards and be a Lyft ambassador to drivers.
- Take initiative and seek opportunities to contribute to team success.
🎯 Requirements
- 1+ year of experience in an in-person customer service role (retail, tech support, or hospitality).
- Familiarity with the Phoenix area.
- Impeccable customer service and problem-solving skills.
- Excellent verbal and written communication skills.
- Patience, problem solving, de-escalation, teamwork, and self-governance.
- Valid unrestricted driver's license and insurable driving record.
🎁 Benefits
- Great medical, dental, and vision insurance options.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- Lyft credits and complimentary Lyft Pink membership.
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