Assist customers with the Express Drive rental process and check-ins
Prepare Flexdrive rental vehicles (fueling, cleaning, telematics, plates, inspections)
Manage vehicle lot organization, transportation, and daily operations
Flag issues and program challenges to Operations Lead and partners
Build trust and collaborate to achieve team goals
Represent Lyft brand and uphold service standards with drivers

🎯 Requirements

1+ year in-person customer service experience (retail/tech support/hospitality)
Familiarity with the Charlotte area
Impeccable customer service and problem-solving skills
Excellent verbal and written communication
Patience, problem solving, de-escalation, teamwork
Valid driver's license with a clean record; multilingual a plus

🎁 Benefits

Medical, dental, and vision insurance
Mental health benefits
Family building benefits
401(k) plan with company match
Paid time off: 12 holidays (salaried) and 15 days (hourly)
Lyft credits and Lyft Pink membership

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