Related skills
reporting documentation data analytics call-center-operations📋 Description
- Partner with senior operators to execute a strategic ops roadmap with potential to lead the function.
- Lead rollout of new ops initiatives; own logistics, track progress, align stakeholders.
- Identify and analyze inefficiencies by shadowing field staff and proposing improvements.
- Support automation and optimization through documentation, testing, and hands-on implementation.
- Build and maintain detailed process documentation for call center, scheduling, and frontline clinic ops.
- Develop reporting functionality, monitor KPIs, and analyze trends to inform decisions.
🎯 Requirements
- 5+ years in fast-paced healthcare ops, builder role or new ops development.
- Hands-on experience leading or supporting call center teams.
- Strong analytical and problem-solving skills for efficiency and improvement.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Excellent communication and collaboration across teams.
- Technical curiosity and willingness to learn about new tools and technologies.
🎁 Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- 401K
- Long-term disability
- Unlimited PTO
- Life insurance
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