Manage Service India Helpdesk (email & IVR) with SLA-driven resolution.
Act as single point of contact, coordinating with internal teams for timely resolution.
Proactively prevent and manage escalations with clear communication and follow-ups.
Identify potential sales leads during interactions and route them to the Sales team.
Maintain documentation and share reports on query volumes, SLAs, and escalations.

🎯 Requirements

Bachelor's or Master's degree in any discipline.
Strong verbal and written communication skills.
High ownership and accountability mindset.
Ability to manage multiple queries simultaneously with attention to detail.
Effective coordination and follow-up skills across teams.
Calm, professional approach when handling challenging or escalated customers.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot