Related skills
sql ai automation nocode risk_operations📋 Description
- Triage and resolve complex, high-sensitivity user issues and escalations.
- Conduct risk evaluations and investigations using internal tooling and docs.
- Serve as incident manager for sensitive reviews requiring clear decisions.
- Partner with Legal, Policy, Product, Eng, Support to drive outcomes.
- Design and improve operational workflows with scalability and auditability.
- Build and maintain playbooks, decision trees, knowledge articles, and macros.
🎯 Requirements
- Have 5+ years in trust & safety, risk operations, or related high-judgment work.
- Strong technical skills for ops: SQL, data tooling, and dashboards.
- Turn ambiguous risk signals into structured inputs for classifier development.
- Operate with high standards and clearly defend decisions.
- Default to systems thinking and measure impact (time saved, risk reduced).
- AI fluency and ability to apply model tooling in workflows with QA safeguards.
🎁 Benefits
- Experience building QA programs, calibrations, and standardized reviews.
- Experience with scaled vendor operations and governance.
- Familiarity with lightweight automation (scripts, no-code tools) in ops.
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