Operational Support Specialist

📋 Description

• Be the first point of contact for merchants across phone and email
• Answer questions about the Adyen platform, payments, account setup
• Investigate and resolve operational and administrative requests
• Escalate complex or technical issues to specialized teams
• Ensure timely follow-up and clear communication with merchants
• Collaborate with colleagues across the global Support team

🎯 Requirements

• Motivation, strong communication skills, and a willingness to learn
• Strong communicator: clear, direct, and professional in English
• Curious and eager to learn about financial products, payments, operations
• Organized and able to handle multiple requests at once
• Problem-solver who enjoys helping customers
• Adaptable and comfortable in a fast-paced environment