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billing onboarding payroll english invoicing📋 Description
- Ensure a smooth onboarding journey for key accounts and ongoing support.
- Own operational excellence and long-term satisfaction of strategic accounts.
- Scale onboarding: design guidelines and processes to scale.
- Train and onboard admins on Alan's product, workflows, and best practices.
- Own admin support end-to-end for a portfolio (5-10 accounts).
- Manage complex conversations with admins with clarity and empathy.
🎯 Requirements
- Ownership and autonomy on missions.
- Growth mindset; learn quickly.
- Fluent Dutch and English (written and spoken).
- Excellent problem-solving and structured thinking.
- Great organization and time management.
- Customer-facing experience in B2B roles (CS, teaching, or communication).
- Capable of training a small group onsite when needed.
🎁 Benefits
- Equity packages alongside base salary for permanent contracts.
- Flexible work options: HQ, co-working or remote with equipment sponsorship.
- Top-tier gear: MacBook Pro, monitor, headset, etc.
- Flexible vacation policy and working hours.
- Comprehensive health insurance (family coverage).
- Parental leave for new parents (permanent contracts).
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