Sr Customer Success Manager

📋 Description

• Develop and execute customer success plans to drive adoption, retention, and expansion.
• Build relationships with executive sponsors and leaders to ensure alignment.
• Lead business reviews, account planning, and health assessments.
• Partner with Sales and Product to surface insights and influence roadmap.
• Serve as SME across state/local government, education, and non-profits.
• Design and run customer engagement programs to foster adoption.

🎯 Requirements

• Bachelor’s degree in Business or Public Administration; Master’s or CS training a plus.
• 5+ years in customer success, account management, or strategic SaaS roles.
• Track record managing large or strategic accounts; drive satisfaction and growth.
• Strong executive presence and ability to influence senior stakeholders.
• Proficiency in CRM software (Salesforce, Gainsight, Gong) and CS tools.
• Willingness to travel 25–30% and collaborate across teams.

🎁 Benefits

• Compensation: $130,000 - $150,000 USD.
• On-target earnings include base plus variable based on performance.
• Final compensation determined by qualifications, expertise, and location.