Related skills
crm salesforce saas gong strategic account planning📋 Description
- Develop and execute customer success strategies to drive adoption, retention, and expansion.
- Cultivate relationships with executive stakeholders to ensure high retention.
- Lead business reviews, strategic account planning, and user groups.
- Collaborate cross-functionally with CS, Sales, Product, and Support.
- Analyze customer data, feedback, and usage metrics to identify trends.
- Stay informed on industry trends and competitors to guide decisions.
🎯 Requirements
- Bachelor's degree in Business Administration or related field; government experience preferred.
- Minimum 3 years in customer success, account management, or related SaaS role.
- Proven track record managing relationships, retention, and revenue growth.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce, Gong) and other CS tools.
- Willingness to travel 25-30%.
🎁 Benefits
- Compensation: $100,000 - $115,000 USD per year.
- On-target earnings include base plus variable based on performance.
- Final compensation determined by qualifications, experience, and location.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!